How Healthy is Your Organisation?

Take the Rightshifting Questionnaire online

A short (8 questions) questionnaire designed to derive your personal perception of your organisation’s effectiveness. Spend five minutes completing this survey and you will receive a personalised report giving you insight into the root causes of endemic workplace issues and constraints on business performance.

Executive Coaching: Creating an Integrated ICT Value Stream

IT is at the heart of modern business operations, processing increasing amounts of data ever faster. No organisation can keep up with the pace of modern business without an effective technology infrastructure.

DCG-SMS offers the know-how to guide the executive team through a successful, sustainable Lean transformation of the whole technology infrastructure.


Lean is a process by which managers, working as leaders and coaches,  develop people so that desired results can be achieved effectively, again and again. In the context of IT, this means designing technology that fully supports the people who use it, and developing people to innovate new ways of using technology.

Lean Service places the emphasis on delivering sustainable value to customers. This emphasis creates a pull which operates through the organisation to keep activities focused on achieving the desired outcome and minimising waste. IT operations must be wholly integrated into this way of thinking and behaving for a Lean transformation to be truly effective in today’s technology-intensive business systems.

DCG-SMS partners with Lean Service specialist Stephen Parry  (See Business Differently) to  support the creation of integrated ICT value streams.


Agile methods enable the development team to respond rapidly and flexibly to business demand. When requirements are closely aligned with the business purpose, this allows an agile team to deliver incremental value rapidly and engage in more constructive and innovative dialogue with the operational customer. Without such a linkage, agile  optimises the performance of the development team but lacks a connection with delivering business benefit. So creating an integrated ICT value stream means connecting up the whole IT  infrastructure to respond to customer pull.


Contact or call +44(0)843 289 5174 to talk to the Rightshifting team.

Bridging the gap between where you are now and where you want to be:

Five Steps to Achieving Effective and Sustainable Business Systems

1. Diagnosis. How does the effectiveness of your organisation compare to the average?

Rightshifting Effectiveness Why are so many organisations demonstrably ineffective at achieving their own stated business goals?It’s a matter of mindset.If you want to position your business on the Rightshifting scale of Organisation Effectiveness,  click here to see which of the descriptions in the Marshall Model of Organisational Evolution best matches your workplace.For a more objective  view of the current state, the DCG-SMS Symptomatic Diagnostic of Effectiveness  offers a quick, expert look at what is going on in the engine room of your business.
DCG-SMS has been studying and researching the causes of endemic “left-drift” in industry at large for over a decade.We have worked with organizations delivering performance at the right-hand end of the graph. We observe that what may appear as problems with estimating, with requirements, with supplier management and project performance; problems of cost, staff turnover, lack of innovation, etc. frequently have their root causes in organisational and process issues. Only by investigating and addressing these root causes can real improvements be achieved and sustained.


2. Investigation. What’s the ‘size of the prize’? What are my priorities?

The DCG-SMS transformation programme starts by asking where your value chain is on the effectiveness scale.

  • How well does your existing system of work achieve your business objectives?
  • Where are the biggest constraints on performance improvement?
  • Where is the optimum starting point?
  • How far do you want to go, and what do you want to achieve?
  • What is the scale of the opportunity for your business?

Using the findings of the Symptomatic Diagnostic as a guide, DCG-SMS will conduct the necessary Studies and Investigations which will give you the facts and figures you need to make the business case for Rightshifting.


3. Compiling the Business Case. Plan for success.

Now you have a clear and objective analysis of where you are starting from and where you want to go, we can begin to make plans to get there.

  • What is the comparative cost of standing still vs taking effective action?
  • What are the barriers to success? What are the risks and how can they be mitigated?
  • Which levers will most effectively and efficiently deliver the results you need?

Following a tried and tested approach to benefits realization, DCG-SMS expertise across the whole development and delivery lifecycle enables you to budget your transformation programme realistically and plan for success. Improvement and stakeholder value is delivered incrementally, minimising your risk throughout and doing away with the need for a huge capital investment in the change programme.

Established quality and improvement models and frameworks can be used to support improved effectiveness. DCG-SMS offers comprehensive Gap Analysis against such models, and a range of Feasability Studies to ensure you have all the necessary information to take major decisions about the scope and scale of your change programme.


4. Deciding. Win stakeholder engagement.

Your Rightshifting programme is not a “one size fits all” solution, but a programme tailored to meet the needs of your organisation. It’s about delivering more value to your stakeholders as quickly and cost-effectively as possible. Rightshifting is about changing attitudes and behaviours. One of the biggest barriers to Rightshifting is that you are likely to be starting out on the left of the effectiveness curve, which means your organisation is not set up to focus on value. Those with whom the decision rests may be judging the case on different criteria. DCG-SMS brings a wealth of know-how and experience to the table to inform your discussions and decision-making and help you decide what is going to work best for your people, in your circumstances.We partner with entrepreneurial leaders to win stakeholder engagement and achieve the consensus needed to start Rightshifting your organisation. We focus on achieving what you need to achieve in the short-term without damaging the long-term interests of the business.

5. Implementing. Fast track to sustainable success

Making the decision takes you to the beginning of your Rightshifting journey. Now it needs a plan for how to implement, communicate and engage all the stakeholders in “making it so”. Nothing helps you get things moving more effectively than a Rightshifting Coachwho can steer your team away from wasteful and discouraging dead-ends.DCG-SMS’ structured and methodical approach uses established, effective Lean-Agile techniques to rapidly transform your business into one which continually adapts and responds to a changing market. Quick-wins build commitment; iterative improvements deliver stakeholder value incrementally. It is a low-risk intervention which delivers both a quick return – fixing the issues you know you have now – and lasting benefit.
What’s New

DCG-SMS Webinar: Outcome Based Metrics 9th July 2013. Alan Cameron considers how project metrics need to change to keep pace with today's approaches to applications development.
Register. >>

DCG-SMS Webinar: Contracting for Agile
17th September 2013. Susan Atkinson of Keystone Law considers how the approach to contracting for software needs to change to leverage the business advantages of Agile.
Register >> 

DCG Trusted Advisor
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DCG-SMS Webinar Archive
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Every CIO's Guide to Risk Management
Click here for presentations from the Executive Seminar held at the British Library on 18th April 2012
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  • Application Lifecycle M'ment Forum
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  • Business Measurement and Improvement Forum
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